Frequently Asked Questions.

You have questions, we have answers.

What is Tildei?

What is Tildei?

Tildei is an autonomous AI agent platform built to run your booking lifecycle. When a customer messages in on Instagram, sends a text, or reaches out through your website, a Tildei agent responds instantly, answers their questions, and converts that conversation into a confirmed booking, without anyone on your team needing to get involved.

What is Tildei?

Is Tildei a chatbot?

No. A chatbot responds with scripted answers that break the moment a question goes off-script. Tildei agents understand your business, your services, and your availability, and they're built to handle complex bookings end-to-end, lower your opex, and grow revenue.

Is Tildei a chatbot?

What does Tildei actually do?

Tildei captures the demand your marketing is already generating and converts it into confirmed bookings. It handles the full booking lifecycle: responding to inbound inquiries, confirming bookings, sending preparation reminders, and following up to bring guests back. The result is fewer dropped conversations, more confirmed bookings, and a team freed up to focus on the experience rather than the inbox.

What does Tildei actually do?

Does Tildei replace my front desk team?

No, by design, Tildei handles the booking lifecycle so your team can focus on the guest in front of them. It absorbs inbound volume, responds instantly, and routes anything that genuinely needs a human to the right person. Your team handles what needs a human touch. Tildei handles the rest.

Does Tildei replace my front desk team?

How the Booking Lifecycle Works.

What is the booking lifecycle?

The booking lifecycle is the four stages a customer moves through from first contact to return visit: Discover, Book, Prepare, and Return. Tildei runs all four. Tildei is the layer that handles everything surrounding your customer visit, from the moment a customer first reaches out to the follow-up that brings them back.

What is the booking lifecycle?

What happens when a customer sends a DM?

A Tildei agent responds within seconds, answers any service or availability questions, and guides the customer toward a confirmed booking, all within the channel they messaged from. The customer never has to click away to a booking page or wait for a callback.

What happens when a customer sends a DM?

How does Tildei handle the period between booking and appointment?

Once a booking is confirmed, the Booking Agent takes over: sending reminders, sharing pre-visit instructions, and answering any last-minute questions the guest might have. This reduces no-shows and gets guests to their appointment ready, without your team having to track and send each communication manually.

How does Tildei handle the period between booking and appointment?

What happens after a guest's visit?

The Retention Agent monitors visit history and behavioral signals to identify when a guest is due to return, then reaches out proactively with personalized rebooking messages. Tildei can help optimize demand outreach, filling off-peak slots by targeting the right guests at the right time based on their history and preferences rather than sending the same message to everyone.

What happens after a guest's visit?

What channels does Tildei work across?

Tildei works across Instagram DMs, SMS, web chat, Facebook Messenger, and more. The customer stays in whatever channel they reached out through, handling the conversation and confirming the booking from within that channel. Guests don't have to be redirected somewhere else to complete the process.

What channels does Tildei work across?

The Agents.

What is the Discovery Agent?

The Discovery Agent handles your inbound inquiries, the questions that come in through Instagram, SMS, and web chat before a customer has committed to booking. It answers service questions, handles availability inquiries, qualifies intent, and guides interested customers toward a confirmed appointment. It's the front door of your booking lifecycle, responding instantly and never letting a high-intent conversation go cold.

What is the Discovery Agent?

What is the Booking Agent?

The Booking Agent converts conversations into confirmed appointments. It manages scheduling, handles cancellation and rescheduling requests, sends reminders, suggests relevant add-ons, and prepares guests for their visit. Anything that happens between the moment someone commits to booking and the moment they arrive is the Booking Agent's responsibility.

What is the Booking Agent?

What is the Retention Agent?

The Retention Agent brings guests back. It monitors visit history and timing signals to identify when a guest is due to return, then initiates personalized outreach tailored by guest profiles. Helping to fill off-peak slots based on behavioral data rather than batch messaging.

What is the Retention Agent?

What is Message-to-Book?

Message-to-Book is one of Tildei's core capabilities for converting inbound conversations into confirmed bookings. A customer messages in on Instagram, sends a text, or reaches out through your site. Tildei responds instantly, answers their questions, checks availability, and confirms the appointment, all within the same channel, without friction, without a redirect. The guest stays where they are, and the booking gets done.

What is Message-to-Book?

What is Smart Rebooking?

Smart Rebooking proactively identifies when a guest should return based on their profile, timing patterns, and provider preference, then reaches out with a personalized message before they've thought to book themselves. Rather than waiting for guests to remember you, Tildei contacts them first, which is why moving a guest from a six-week cycle to a four-week cycle results in two or three additional visits per year, compounded across your full client base.

What is Smart Rebooking?

What is Demand Optimization?

Demand Optimization targets the right guests to fill specific open slots, particularly off-peak times that are hard to fill through broad outreach. Instead of sending a promotional message to your entire list, Tildei uses guest profiles, visit history, and behavioral signals to identify who is most likely to book a Tuesday at 2pm and reaches out to them specifically. It turns calendar gaps into confirmed appointments.

What is Demand Optimization?

Integrations.

Does Tildei replace my booking platform?

No. Tildei integrates with the booking and ops platforms you already use: Zenoti, Boulevard, Mindbody, Acuity, ROLLER, and others. Your platform manages the business. Tildei runs the booking lifecycle on top of it. Confirmed bookings flow back into your system of record automatically, so nothing changes about how your operations work.

Does Tildei replace my booking platform?

Does Tildei work with Zenoti?

Yes. Tildei integrates with Zenoti and passes confirmed booking data back into the platform automatically. Tildei captures and converts inbound demand before it reaches the front desk. Teams that have tried to build booking conversion inside Zenoti consistently find it wasn't designed for that, and Tildei fills that gap without requiring a platform switch.

Does Tildei work with Zenoti?

Does Tildei work with Boulevard?

Yes. Tildei gets you to the booking, converting the Instagram DMs, texts, and web inquiries that currently drop off before a guest ever reaches your booking flow. The two work together without requiring any change to your Boulevard setup.

Does Tildei work with Boulevard?

Does Tildei work with Mindbody?

Yes. Mindbody acts as a system of record for operations, and Tildei layers on top to capture the demand that social and SMS channels generate. Confirmed appointments sync back into Mindbody, so your scheduling stays accurate, and your team stays informed.

Does Tildei work with Mindbody?

Does Tildei work with ROLLER?

Yes. Tildei integrates with ROLLER for ticketed experience businesses. The flow runs from the first DM inquiry through to a completed ticket purchase, with Tildei handling the conversation and ROLLER managing the venue-side operations. Guests get from "I'm interested" to "I'm booked" without friction on either side.

Does Tildei work with ROLLER?

Does Tildei work alongside my SMS platform?

Yes. Tildei can operate through SMS as a channel and works alongside the SMS platforms your team already uses. If SMS is your highest-converting channel, Tildei adds the intelligence layer that personalizes outreach, times messages based on guest history, and ensures every message is going to the right person at the right moment.

Does Tildei work alongside my SMS platform?

Tildei for Salons.

How does Tildei work for salons?

For salons, Tildei handles the booking conversation that typically floods your Instagram DMs or SMS inbox: questions about services, pricing, availability, and specific stylists. The Discovery Agent fields all of it instantly, and the Booking Agent confirms the appointment within the same conversation. Because the agent is trained on your services, your pricing, and your team, it can recommend the right stylist, answer questions about the visit, and prepare guests before they arrive.

How does Tildei work for salons?

Can Tildei handle provider-specific booking requests?

Yes. Tildei's guest intelligence layer tracks stylist preferences and surfaces them during the booking flow, so if a guest always books with a specific person, the agent factors that in when checking availability and making recommendations. This is the kind of personalization that builds loyalty, and it happens automatically, without your team needing to look up history before responding.

Can Tildei handle provider-specific booking requests?

How does Tildei help with rebooking for salons?

Rebooking is one of the highest-leverage opportunities for salons because service cycles are predictable. Smart Rebooking identifies when a guest is likely, and due to return based on their service type and visit history, then reaches out before they've had a chance to drift. Moving a guest from booking every six weeks to every four weeks is worth two or three additional visits per year; compounded across your client base, that's a material revenue lift without any additional acquisition spend.

How does Tildei help with rebooking for salons?

Tildei for Family Entertainment Centers & Attractions.

How does Tildei work for family entertainment centers?

FECs and attractions deal with a specific challenge: high-volume, time-sensitive inbound demand, especially around weekends and events, that overwhelms a team that's also managing the venue floor. Tildei's Discovery Agent handles the inquiry volume: questions about pricing, group bookings, event packages, availability, and the Booking Agent converts those conversations into confirmed tickets or reservations before the window closes.

How does Tildei work for family entertainment centers?

Can Tildei help fill off-peak slots?

Yes, and this is one of the clearest use cases for the category. Demand Optimization targets guests who are most likely to book a weekday slot and reaches out with personalized messages timed to when they're most likely to respond. Rather than blanket promotions that erode perceived value, Tildei identifies which guests are the right fit for a weekday opening and puts the right offer in front of them specifically.

Can Tildei help fill off-peak slots?

How does Tildei handle group and event booking inquiries?

The Discovery Agent is trained on your event packages, group pricing, and booking requirements, so it can field complex group inquiries, confirm what's available, and gather the information needed to confirm a reservation, night or day, 24/7. For anything that genuinely requires a human, the agent hands off cleanly with full conversation context, so your team isn't starting from scratch.

How does Tildei handle group and event booking inquiries?

Getting Started.

How do I get started with Tildei?

We train Tildei on your brand, your services, and your booking flow, and work with you to define what the agent handles and what routes to your team. Most integrations are live within a few weeks and built around the metrics your leadership team actually cares about: bookings confirmed, speed to book, abandoned conversations recovered.

How do I get started with Tildei?

How long does it take to get up and running?

Setup depends on your stack and how many channels you're activating, but most times you can go live within a few weeks. Onboarding involves training the agent on your brand, services, and policies, the same knowledge your front desk carries, packaged into a Knowledge Graph the agent can draw on in any conversation.