RETENTION AGENT
RETENTION AGENT
Turn every visit into the next one.
Turn every visit into the next one.
The Retention Agent follows up after every visit, reaches out at exactly the right moment, and brings guests back before they drift to a competitor, running automatically across every channel they use.
The Retention Agent follows up after every visit, reaches out at exactly the right moment, and brings guests back before they drift to a competitor, running automatically across every channel they use.
THE OPPORTUNITY
Most guests don't leave. They just drift.
The guest who doesn't come back isn't always unhappy
The guest had a great visit, tipped well, and left promising to return. But then life got busy, no one followed up, and six weeks later they booked somewhere else. The Retention Agent closes the gap between a great first visit and a second one.
Off-peak slots don't have to stay empty
Tuesday mornings and Thursday afternoons go unfilled not because there's no demand, but because the right guests aren't being reached at the right time. The Retention Agent identifies who to contact, when, and why, so off-peak becomes opportunity rather than overhead.
Your guest history is a revenue engine waiting to be used
Every booking your platform has ever recorded contains a signal: who came in, what they had, how long ago, and when they're likely due back. The Retention Agent reads those signals and acts on them automatically, without your marketing team having to manage a campaign for each one.
THE OPPORTUNITY
Most guests don't leave. They just drift.
The guest who doesn't come back isn't always unhappy
The guest had a great visit, tipped well, and left promising to return. But then life got busy, no one followed up, and six weeks later they booked somewhere else. The Retention Agent closes the gap between a great first visit and a second one.
Off-peak slots don't have to stay empty
Tuesday mornings and Thursday afternoons go unfilled not because there's no demand, but because the right guests aren't being reached at the right time. The Retention Agent identifies who to contact, when, and why, so off-peak becomes opportunity rather than overhead.
Your guest history is a revenue engine waiting to be used
Every booking your platform has ever recorded contains a signal: who came in, what they had, how long ago, and when they're likely due back. The Retention Agent reads those signals and acts on them automatically, without your marketing team having to manage a campaign for each one.
THE OPPORTUNITY
Most guests don't leave. They just drift.
The guest who doesn't come back isn't always unhappy
The guest had a great visit, tipped well, and left promising to return. But then life got busy, no one followed up, and six weeks later they booked somewhere else. The Retention Agent closes the gap between a great first visit and a second one.
Off-peak slots don't have to stay empty
Tuesday mornings and Thursday afternoons go unfilled not because there's no demand, but because the right guests aren't being reached at the right time. The Retention Agent identifies who to contact, when, and why, so off-peak becomes opportunity rather than overhead.
Your guest history is a revenue engine waiting to be used
Every booking your platform has ever recorded contains a signal: who came in, what they had, how long ago, and when they're likely due back. The Retention Agent reads those signals and acts on them automatically, without your marketing team having to manage a campaign for each one.
THE OPPORTUNITY
Most guests don't leave. They just drift.
The guest who doesn't come back isn't always unhappy
The guest had a great visit, tipped well, and left promising to return. But then life got busy, no one followed up, and six weeks later they booked somewhere else. The Retention Agent closes the gap between a great first visit and a second one.
Off-peak slots don't have to stay empty
Tuesday mornings and Thursday afternoons go unfilled not because there's no demand, but because the right guests aren't being reached at the right time. The Retention Agent identifies who to contact, when, and why, so off-peak becomes opportunity rather than overhead.
Your guest history is a revenue engine waiting to be used
Every booking your platform has ever recorded contains a signal: who came in, what they had, how long ago, and when they're likely due back. The Retention Agent reads those signals and acts on them automatically, without your marketing team having to manage a campaign for each one.
HOW IT WORKS
Three stages. One agent.
Guests who keep coming back.
Three stages. One agent.
Guests who keep coming back.
The Retention Agent follows up after the visit, identifies when each guest is due to return, and reaches out at exactly the right moment, automatically.
The Retention Agent follows up after the visit, identifies when each guest is due to return, and reaches out at exactly the right moment, automatically.
Follow up after the visit
Bring guests back
Follow up after the visit
Start the next visit before the guest gets home.
The moment a visit ends, the Retention Agent picks up. It sends a product follow-up tied to what was used in the service, requests a review at the moment the experience is freshest, and introduces relevant new services based on what the guest has already enjoyed. None of it requires your team to remember, initiate, or follow through.
Follow up after the visit
Bring guests back
Follow up after the visit
Start the next visit before the guest gets home.
The moment a visit ends, the Retention Agent picks up. It sends a product follow-up tied to what was used in the service, requests a review at the moment the experience is freshest, and introduces relevant new services based on what the guest has already enjoyed. None of it requires your team to remember, initiate, or follow through.
Time to confirm
Seconds to minutes
Outreach personalization
Per guest
Team effort
Zero
Smart Rebooking starts with the guest.
Every guest has a natural return window. Smart Rebooking finds it and reaches out at exactly the right moment, with a message that feels personal - because it is.
Service window identified
The agent uses each guest's last service to determine when they're naturally due back. A gel manicure client in 2-3 weeks, a color client in 6-8, a seasonal experience guest when the window re-opens. It tracks every guest individually rather than by campaign cadence.
Right guest, right message
The agent sends a personalized message that references the service, the provider, and the timing specific to that guest, delivered at the moment they're most likely to act rather than broadcasting the same message to everyone on the list.
Rebooking confirmed
The guest replies, the appointment is made, and the calendar updates automatically. All in one exchange and without anyone on your team involved.
Smart Rebooking starts with the guest.
Every guest has a natural return window. Smart Rebooking finds it and reaches out at exactly the right moment, with a message that feels personal - because it is.
Service window identified
The agent uses each guest's last service to determine when they're naturally due back. A gel manicure client in 2-3 weeks, a color client in 6-8, a seasonal experience guest when the window re-opens. It tracks every guest individually rather than by campaign cadence.
Right guest, right message
The agent sends a personalized message that references the service, the provider, and the timing specific to that guest, delivered at the moment they're most likely to act rather than broadcasting the same message to everyone on the list.
Rebooking confirmed
The guest replies, the appointment is made, and the calendar updates automatically. All in one exchange and without anyone on your team involved.
Smart Rebooking starts with the guest.
Every guest has a natural return window. Smart Rebooking finds it and reaches out at exactly the right moment, with a message that feels personal - because it is.
Service window identified
The agent uses each guest's last service to determine when they're naturally due back. A gel manicure client in 2-3 weeks, a color client in 6-8, a seasonal experience guest when the window re-opens. It tracks every guest individually rather than by campaign cadence.
Right guest, right message
The agent sends a personalized message that references the service, the provider, and the timing specific to that guest, delivered at the moment they're most likely to act rather than broadcasting the same message to everyone on the list.
Rebooking confirmed
The guest replies, the appointment is made, and the calendar updates automatically. All in one exchange and without anyone on your team involved.
Works with the tools you already use.
Tildei connects to your scheduling platform, CRM, and messaging tools so agents can check availability, confirm bookings, and update records automatically.
Works with the tools you already use.
Tildei connects to your scheduling platform, CRM, and messaging tools so agents can check availability, confirm bookings, and update records automatically.
Works with the tools you already use.
Tildei connects to your scheduling platform, CRM, and messaging tools so agents can check availability, confirm bookings, and update records automatically.
Works with the tools you already use.
Tildei connects to your scheduling platform, CRM, and messaging tools so agents can check availability, confirm bookings, and update records automatically.
Demand Optimization starts with your calendar.
Off-peak slots go unfilled because outreach is generic. Rather than sending the same message to everyone, Demand Optimization targets the right guests for each specific slot, using data that's already in your booking platform.
Off-peak gaps identified
The agent monitors your calendar and flags which slots are at risk of going unfilled, by day, time, location, and service type.
Right guests targeted
Based on visit history, preferred times, and service patterns, the agent identifies which guests are the best match for each specific slot, not who you happened to last email.
Outreach sent at the right time
A targeted message goes to the matched guests with a relevant, personalized reason to come in, and the slot gets filled without a discount.
Demand Optimization starts with your calendar.
Off-peak slots go unfilled because outreach is generic. Rather than sending the same message to everyone, Demand Optimization targets the right guests for each specific slot, using data that's already in your booking platform.
Off-peak gaps identified
The agent monitors your calendar and flags which slots are at risk of going unfilled, by day, time, location, and service type.
Right guests targeted
Based on visit history, preferred times, and service patterns, the agent identifies which guests are the best match for each specific slot, not who you happened to last email.
Outreach sent at the right time
A targeted message goes to the matched guests with a relevant, personalized reason to come in, and the slot gets filled without a discount.
Demand Optimization starts with your calendar.
Off-peak slots go unfilled because outreach is generic. Rather than sending the same message to everyone, Demand Optimization targets the right guests for each specific slot, using data that's already in your booking platform.
Off-peak gaps identified
The agent monitors your calendar and flags which slots are at risk of going unfilled, by day, time, location, and service type.
Right guests targeted
Based on visit history, preferred times, and service patterns, the agent identifies which guests are the best match for each specific slot, not who you happened to last email.
Outreach sent at the right time
A targeted message goes to the matched guests with a relevant, personalized reason to come in, and the slot gets filled without a discount.
CHANNELS
Where your guests book.
The Retention Agent meets them there.
CHANNELS
Where your guests book.
The Retention Agent meets them there.
CHANNELS
Where your guests book.
The Retention Agent meets them there.
CHANNELS
Where your guests book.
The Retention Agent meets them there.
Customer Stories
"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"
Amiana Tyransky
Resort Marketing Manager, Big SNOW American Dream
Customer Stories
"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"
Amiana Tyransky
Resort Marketing Manager, Big SNOW American Dream
Customer Stories
"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"
Amiana Tyransky
Resort Marketing Manager, Big SNOW American Dream
Customer Stories
"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"
Amiana Tyransky
Resort Marketing Manager, Big SNOW American Dream
The visit happened. Now the relationship begins.
The Retention Agent picks up where the booking left off. And the Discovery and Booking Agents handle everything that came before.
Discovery Agent
Captures inbound interest, answers questions, and guides new guests toward their first booking.
Booking Agent
Confirms appointments, manages scheduling, sends reminders, and handles rescheduling or cancellations.
Retention Agent
Follows up after visits, identifies when guests should return, and brings them back with targeted outreach.
The visit happened. Now the relationship begins.
The Retention Agent picks up where the booking left off. And the Discovery and Booking Agents handle everything that came before.
Discovery Agent
Captures inbound interest, answers questions, and guides new guests toward their first booking.
Booking Agent
Confirms appointments, manages scheduling, sends reminders, and handles rescheduling or cancellations.
Retention Agent
Follows up after visits, identifies when guests should return, and brings them back with targeted outreach.
The visit happened. Now the relationship begins.
The Retention Agent picks up where the booking left off. And the Discovery and Booking Agents handle everything that came before.
Discovery Agent
Captures inbound interest, answers questions, and guides new guests toward their first booking.
Booking Agent
Confirms appointments, manages scheduling, sends reminders, and handles rescheduling or cancellations.
Retention Agent
Follows up after visits, identifies when guests should return, and brings them back with targeted outreach.
The visit happened. Now the relationship begins.
The Retention Agent picks up where the booking left off. And the Discovery and Booking Agents handle everything that came before.
Discovery Agent
Captures inbound interest, answers questions, and guides new guests toward their first booking.
Booking Agent
Confirms appointments, manages scheduling, sends reminders, and handles rescheduling or cancellations.
Retention Agent
Follows up after visits, identifies when guests should return, and brings them back with targeted outreach.
You ask questions, we answer them.
How does Smart Rebooking know when to reach out?
The agent uses the service type from each booking to determine the natural return window. A gel manicure client gets outreach in two to three weeks, a color client in six to eight, a seasonal guest when the window re-opens. It tracks every guest individually, so outreach is timed to their actual booking, not a fixed campaign schedule.
What is Demand Optimization and how is it different from a promotional blast?
A blast goes to everyone on your list at a time that works for you. Demand Optimization identifies the specific slots you need to fill and then targets the guests who are the most likely fit for those slots, based on visit history, preferred times, and service patterns. The message is relevant to the guest and the timing is driven by your calendar, not a broadcast schedule.
Does it work with my existing booking platform and CRM?
Yes. The Retention Agent reads guest history directly from your booking platform, whether that's Zenoti, Boulevard, Acuity, or others, so outreach is based on real booking data rather than a separate list you have to build and maintain.
What if I have more questions?
Check out all our FAQs here.
You ask questions, we answer them.
How does Smart Rebooking know when to reach out?
The agent uses the service type from each booking to determine the natural return window. A gel manicure client gets outreach in two to three weeks, a color client in six to eight, a seasonal guest when the window re-opens. It tracks every guest individually, so outreach is timed to their actual booking, not a fixed campaign schedule.
What is Demand Optimization and how is it different from a promotional blast?
A blast goes to everyone on your list at a time that works for you. Demand Optimization identifies the specific slots you need to fill and then targets the guests who are the most likely fit for those slots, based on visit history, preferred times, and service patterns. The message is relevant to the guest and the timing is driven by your calendar, not a broadcast schedule.
Does it work with my existing booking platform and CRM?
Yes. The Retention Agent reads guest history directly from your booking platform, whether that's Zenoti, Boulevard, Acuity, or others, so outreach is based on real booking data rather than a separate list you have to build and maintain.
What if I have more questions?
Check out all our FAQs here.
You ask questions, we answer them.
How does Smart Rebooking know when to reach out?
The agent uses the service type from each booking to determine the natural return window. A gel manicure client gets outreach in two to three weeks, a color client in six to eight, a seasonal guest when the window re-opens. It tracks every guest individually, so outreach is timed to their actual booking, not a fixed campaign schedule.
What is Demand Optimization and how is it different from a promotional blast?
Does it work with my existing booking platform and CRM?
What if I have more questions?
You ask questions, we answer them.
How does Smart Rebooking know when to reach out?
The agent uses the service type from each booking to determine the natural return window. A gel manicure client gets outreach in two to three weeks, a color client in six to eight, a seasonal guest when the window re-opens. It tracks every guest individually, so outreach is timed to their actual booking, not a fixed campaign schedule.
What is Demand Optimization and how is it different from a promotional blast?
A blast goes to everyone on your list at a time that works for you. Demand Optimization identifies the specific slots you need to fill and then targets the guests who are the most likely fit for those slots, based on visit history, preferred times, and service patterns. The message is relevant to the guest and the timing is driven by your calendar, not a broadcast schedule.
Does it work with my existing booking platform and CRM?
Yes. The Retention Agent reads guest history directly from your booking platform, whether that's Zenoti, Boulevard, Acuity, or others, so outreach is based on real booking data rather than a separate list you have to build and maintain.
What if I have more questions?
Check out all our FAQs here.
The visit is over. The relationship isn't.
See the Retention Agent in action and find out how quickly it can start bringing your guests back.