We run your group bookings.
Now that's something to celebrate.

We run your group bookings.
Now that's something to celebrate.

We run your group bookings.
Now that's something to celebrate.

Tildei runs your birthday and group sales program end to end: inbound, booking, vendor coordination, and follow-up, so your team can spend their time on guests instead of inboxes.

Tildei runs your birthday and group sales program end to end: inbound, booking, vendor coordination, and follow-up, so your team can spend their time on guests instead of inboxes.

Tildei runs your birthday and group sales program end to end: inbound, booking, vendor coordination, and follow-up, so your team can spend their time on guests instead of inboxes.

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100%

100%

Upsell offered on every single booking conversation

<8s

Average response time to every birthday inquiry

Zero

Leads lost to after-hours, voicemail, or slow response

THE OPPORTUNITY

Shared inboxes and a phone that goes to voicemail.

Birthday parties drive roughly 40% of venue revenue. Most operators run that business with one person, working 9 to 5. The revenue is there but the system just isn't built to capture it.

Leads that disappear after hours

By the time someone follows up, they've booked the venue that answered in minutes.

Difficult staffing problems

Your rep leaves after eight months, creating inconsistent coverage, and missed opportunities.

Parents expect instant answers

When planning a child's birthday, the first business to respond likely wins the booking.

THE OPPORTUNITY

Shared inboxes and a phone that goes to voicemail.

Birthday parties drive roughly 40% of venue revenue. Most operators run that business with one person, working 9 to 5. The revenue is there but the system just isn't built to capture it.

Leads that disappear after hours

By the time someone follows up, they've booked the venue that answered in minutes.

Difficult staffing problems

Your rep leaves after eight months, creating inconsistent coverage, and missed opportunities.

Parents expect instant answers

When planning a child's birthday, the first business to respond likely wins the booking.

THE NUMBERS

Lower cost. Better coverage. Saved time.

In-House Staff

In-House Staff

Salary + commission per location

Cost

Salary + commission per location

Cost

9am–5pm, weekdays

Coverage

9am–5pm, weekdays

Coverage

Hours (if they're available)

Response time

Hours (if they're available)

Response time

Fewer than 1 in 5 conversations

Upsell rate

Fewer than 1 in 5 conversations

Upsell rate

Depends on the individual

Follow-up

Depends on the individual

Follow-up

Every 8–12 months

Turnover

Every 8–12 months

Turnover

Tildei Birthday Program

Tildei Birthday Program

Monthly fee + performance commission

Cost

Monthly fee + performance commission

Cost

Coverage: 24/7, every channel

Coverage

Coverage: 24/7, every channel

Coverage

8 seconds

Response time

8 seconds

Response time

100% of conversations, every time

Upsell rate

100% of conversations, every time

Upsell rate

Automatic, every booking, every time

Follow-up

Automatic, every booking, every time

Follow-up

Never

Turnover

Never

Turnover

If every interaction included an upsell, it could mean $500K or more a year in revenue. Tildei upsells on every single conversation, and the program costs roughly half what you'd spend adding the equivalent capacity in-house.

If every interaction included an upsell, it could mean $500K or more a year in revenue. Tildei upsells on every single conversation, and the program costs roughly half what you'd spend adding the equivalent capacity in-house.

Book a demo

Customer photo

Customer Stories

"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"

Amiana Tyransky

Resort Marketing Manager, Big SNOW American Dream

Read more

Customer photo

Customer Stories

"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"

Amiana Tyransky

Resort Marketing Manager, Big SNOW American Dream

Read more

Customer photo

Customer Stories

"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"

Amiana Tyransky

Resort Marketing Manager, Big SNOW American Dream

Read more

Customer photo

Customer Stories

"With Tildei, we don't have to constantly monitor customer messages anymore. People get the answers they need within seconds. And they're happy!"

Amiana Tyransky

Resort Marketing Manager, Big SNOW American Dream

Read more

WHAT WE DO

Two programs. Fully managed.
Your team? Freed up.

Two programs. Fully managed.
No new hires.

Two programs. Fully managed.
Your team? Freed up.

Tildei manages the programs alongside your team, handling the volume and coordination so you can focus on the experience.

Tildei manages the programs alongside your team, handling the volume and coordination so you can focus on the experience.

BIRTHDAY PROGRAM

Your birthday sales team.

Your birthday sales team.

A full birthday agent program that handles every call, SMS, email, and web form around the clock, trained on your rooms, your packages, your menus, your vendors, with no missed upsells. We drive the booking, manage confirmations, coordinate with external suppliers, send e-vites, and run the post-party follow-up that brings the same family back next time.

GROUP SALES

Simplified events and group bookings.

Simplified events and group bookings.

Fully managed inbound and proposals, plus a booking flow for any occasion: graduations, communions, quinceañeras, corporate outings, and more. Group revenue stops living in a shared inbox and becomes busy venues.

SEE IT IN ACTION

From first message to Happy Birthday!

From first message to Happy Birthday!

A parent texts to ask about a birthday party for 15 kids on a Saturday. Tildei's agent responds in seconds, presents the package options, answers their questions, takes a deposit, and confirms the booking entirely over text.

A parent texts to ask about a birthday party for 15 kids on a Saturday. Tildei's agent responds in seconds, presents the package options, answers their questions, takes a deposit, and confirms the booking entirely over text.

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HOW IT WORKS

Four agents. One program that runs for you.

Two programs. Fully managed.
No new hires.

Each agent owns a stage of the birthday and group sales lifecycle. Together they handle everything from first inquiry to post-party follow-up.

Each agent owns a stage of the birthday and group sales lifecycle. Together they handle everything from first inquiry to post-party follow-up.

DISCOVERY AGENT

Captures every inquiry, instantly.

Captures every inquiry, instantly.

Picks up every inquiry over SMS, email, web form, social DM, and voice within seconds, responding with the right information for your venue.

Learn more

BOOKING AGENT

Confirms details automatically.

Confirms details automatically.

Checks availability, walks guests through packages, handles the deposit, and sends the confirmation, including vendor coordination, and upsells.

Learn more

RETENTION AGENT

Brings guests back.

Brings guests back.

Sends the follow-up: a thank-you, a review request, and eventually a message when the next birthday or occasion is coming around.

Learn more

OPERATIONS ASSISTANT

Gives your team full visibility.

Gives your team full visibility.

Every inquiry, every booking, every outstanding vendor task is visible in one place. While your team stays in control of the exceptions.

Customer photo

Customer Stories

"Every guest who visits our retail and entertainment center can prepare for their visit, ask questions, and discover a personalized experience all within a chat."

Elliot Goldford

Senior Product Manager

Read more

Customer photo

Customer Stories

"Every guest who visits our retail and entertainment center can prepare for their visit, ask questions, and discover a personalized experience all within a chat."

Elliot Goldford

Senior Product Manager

Read more

Customer photo

Customer Stories

"Every guest who visits our retail and entertainment center can prepare for their visit, ask questions, and discover a personalized experience all within a chat."

Elliot Goldford

Senior Product Manager

Read more

Customer photo

Customer Stories

"Every guest who visits our retail and entertainment center can prepare for their visit, ask questions, and discover a personalized experience all within a chat."

Elliot Goldford

Senior Product Manager

Read more

Works with the systems you already run.

Tildei connects to your ticketing, venue management, and booking platforms. We manage the revenue driving programs on top of your ops stack.

Works with the systems you already run.

Tildei connects to your ticketing, venue management, and booking platforms. We manage the revenue driving programs on top of your ops stack.

Works with the systems you already run.

Tildei connects to your ticketing, venue management, and booking platforms. We manage the revenue driving programs on top of your ops stack.

Questions we hear a lot.

Is this a software platform or a managed service?

Both, but the managed service is the point. Tildei runs the birthday and group sales program: the inbound, the bookings, the vendor coordination, the follow-up. The agents are what make that possible at scale. Your existing team gets that capacity back without the coordination overhead that was consuming it.

Avatar

What happens when a parent wants to speak to a real person?

The agents handle the majority of inquiries end to end. When a booking is complex, high-value, or a parent explicitly asks to speak with someone, the agent escalates cleanly to your team with full context: the conversation, the package they were looking at, and any special requests. You step in where a human genuinely adds value.

Avatar

Do we need to replace our existing booking platform?

No. Tildei connects on top of the platforms you already use, including ROLLER, TripleSeat, and others. Your ops stack doesn't change. We add the managed layer that sits in front of it.

Avatar

What if I have more questions?

Check out our FAQ page for more information!

Avatar

See all FAQs

Questions we hear a lot.

Is this a software platform or a managed service?

Both, but the managed service is the point. Tildei runs the birthday and group sales program: the inbound, the bookings, the vendor coordination, the follow-up. The agents are what make that possible at scale. Your existing team gets that capacity back without the coordination overhead that was consuming it.

Avatar

What happens when a parent wants to speak to a real person?

Do we need to replace our existing booking platform?

What if I have more questions?

See all FAQs

CHANNELS

Wherever families reach out, we're already there.

Phone, SMS, email, web chat. Tildei handles every channel families use to reach you, with the same trained agents, everywhere your guests talk to you.

CHANNELS

Wherever families reach out, we're already there.

Phone, SMS, email, web chat. Tildei handles every channel families use to reach you, with the same trained agents, everywhere your guests talk to you.

CHANNELS

Wherever families reach out, we're already there.

Phone, SMS, email, web chat. Tildei handles every channel families use to reach you, with the same trained agents, everywhere your guests talk to you.

We run your birthday business for you.

Try the demo and watch a birthday inquiry go from first conversation to confirmed booking, with no form, no voicemail, and your team free to focus on what they do best.

Book a demo →