Smart Rebooking
Turn one-time customers into lifetime bookings. Smart Rebooking identifies when customers are due back, starts the conversation, and books the return visit automatically
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How Smart Rebooking Works
Your rebooking agent identifies who is due back, starts the conversation, and confirms the booking, without manual follow-up.
Uses service-based timing and customer history to trigger outreach when a customer is naturally due back.
Uses service-based timing and customer history to trigger outreach when a customer is naturally due back.
Uses service-based timing and customer history to trigger outreach when a customer is naturally due back.
Uses service-based timing and customer history to trigger outreach when a customer is naturally due back.
Uses service-based timing and customer history to trigger outreach when a customer is naturally due back.
Sends timely, personal messages that reflect provider preferences, timing, and business context.
Sends timely, personal messages that reflect provider preferences, timing, and business context.
Sends timely, personal messages that reflect provider preferences, timing, and business context.
Sends timely, personal messages that reflect provider preferences, timing, and business context.
Sends timely, personal messages that reflect provider preferences, timing, and business context.
Checks live availability, offers slots, confirms the booking, and updates your systems automatically.
Checks live availability, offers slots, confirms the booking, and updates your systems automatically.
Checks live availability, offers slots, confirms the booking, and updates your systems automatically.
Checks live availability, offers slots, confirms the booking, and updates your systems automatically.
Checks live availability, offers slots, confirms the booking, and updates your systems automatically.
Connects to the Tools You Already Use
Works with your scheduling platform, CRM, and messaging tools to trigger outreach, check availability, and confirm rebookings across your existing systems.
Roller logo
Roller logo
Roller logo
Roller logo
Roller logo
Zenoti logo
Zenoti logo
Zenoti logo
Zenoti logo
Zenoti logo
Boulevard Logo
Boulevard Logo
Boulevard Logo
Boulevard Logo
Boulevard Logo
Acuity logo
Acuity logo
Acuity logo
Acuity logo
Acuity logo
HubSpot Logo
HubSpot Logo
HubSpot Logo
HubSpot Logo
HubSpot Logo
What Activates Smart Rebooking
The agent triggers outreach based on timing, occasions, and revenue opportunities, then turns replies into confirmed bookings.
Reaches out when customers are naturally due back.
Reaches out when customers are naturally due back.
Reaches out when customers are naturally due back.
Reaches out when customers are naturally due back.
Reaches out when customers are naturally due back.
Triggers around holidays, seasons, and key events.
Triggers around holidays, seasons, and key events.
Triggers around holidays, seasons, and key events.
Triggers around holidays, seasons, and key events.
Triggers around holidays, seasons, and key events.
Introduces relevant new offerings to past customers.
Introduces relevant new offerings to past customers.
Introduces relevant new offerings to past customers.
Introduces relevant new offerings to past customers.
Introduces relevant new offerings to past customers.
Fills open slots with targeted outreach to the right past customers.
Fills open slots with targeted outreach to the right past customers.
Fills open slots with targeted outreach to the right past customers.
Fills open slots with targeted outreach to the right past customers.
Fills open slots with targeted outreach to the right past customers.
Proactive Rebooking Fills Off-Peak Inventory
Agent recognizes it's been 2 months since a customer's last visit and proactively reaches out during a slow Thursday with personalized timing based on their previous bookings. The guest confirms, and the agent books their preferred bay—filling off-peak inventory without any manual outreach.
The result? Off-peak inventory filled automatically. Lapsed customers re-engaged without staff effort. Proactive outreach turns empty slots into revenue
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What Powers Your Smart Rebooking Agent
Subheader: Customer history, timing rules, and real-time availability help the agent rebook customers automatically.
Last visit, service type, provider preferences, and booking patterns
Last visit, service type, provider preferences, and booking patterns
Last visit, service type, provider preferences, and booking patterns
Last visit, service type, provider preferences, and booking patterns
Last visit, service type, provider preferences, and booking patterns
Service-specific windows by segment, service, or season
Service-specific windows by segment, service, or season
Service-specific windows by segment, service, or season
Service-specific windows by segment, service, or season
Service-specific windows by segment, service, or season
Live availability across staff, locations, and time slots
Live availability across staff, locations, and time slots
Live availability across staff, locations, and time slots
Live availability across staff, locations, and time slots
Live availability across staff, locations, and time slots
SMS, WhatsApp, social DMs, and other reply-friendly channels
SMS, WhatsApp, social DMs, and other reply-friendly channels
SMS, WhatsApp, social DMs, and other reply-friendly channels
SMS, WhatsApp, social DMs, and other reply-friendly channels
SMS, WhatsApp, social DMs, and other reply-friendly channels
Understands what to recommend next
Understands what to recommend next
Understands what to recommend next
Understands what to recommend next
Understands what to recommend next
Smart Rebooking Recaptures Lapsed Clients at the Right Moment
An agent recognizes it's been 4 weeks since a client's last gel manicure — the typical refresh window — and proactively reaches out with availability at their usual timeslot. The client requests a slight adjustment (Thursday at 7pm with their preferred technician), and the agent instantly confirms the booking without any back-and-forth.
The result? Lapsed clients re-engaged before they book elsewhere. Preferred staff utilized to drive loyalty. Appointments filled automatically — zero manual outreach required.
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Automated Results
Smart Rebooking creates repeat visits, fills more of your calendar, and increases customer lifetime value.
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Customers rebook in a natural conversation: without searching, calling, or filling out forms.
Customers rebook in a natural conversation: without searching, calling, or filling out forms.
Customers rebook in a natural conversation: without searching, calling, or filling out forms.
Customers rebook in a natural conversation: without searching, calling, or filling out forms.
Customers rebook in a natural conversation: without searching, calling, or filling out forms.
Open and off-peak slots get filled with targeted outreach at the right time.
Open and off-peak slots get filled with targeted outreach at the right time.
Open and off-peak slots get filled with targeted outreach at the right time.
Open and off-peak slots get filled with targeted outreach at the right time.
Open and off-peak slots get filled with targeted outreach at the right time.
More customers return, become regulars, and book again over time.
More customers return, become regulars, and book again over time.
More customers return, become regulars, and book again over time.
More customers return, become regulars, and book again over time.
More customers return, become regulars, and book again over time.
Where Smart Rebooking Fits in the Lifecycle
Smart Rebooking owns the Post-Visit → Rebook moment—turning customer history into repeat revenue.
Identifies who to contact, when, and why
"You're coming up on the right time for your next visit—want me to find openings?"
Identifies who to contact, when, and why
"You're coming up on the right time for your next visit—want me to find openings?"
Identifies who to contact, when, and why
"You're coming up on the right time for your next visit—want me to find openings?"
Identifies who to contact, when, and why
"You're coming up on the right time for your next visit—want me to find openings?"
Identifies who to contact, when, and why
"You're coming up on the right time for your next visit—want me to find openings?"
Handles replies and confirms the appointment
"Thursday 6:20pm or 7:10pm both work—want me to lock one in?"
Handles replies and confirms the appointment
"Thursday 6:20pm or 7:10pm both work—want me to lock one in?"
Handles replies and confirms the appointment
"Thursday 6:20pm or 7:10pm both work—want me to lock one in?"
Handles replies and confirms the appointment
"Thursday 6:20pm or 7:10pm both work—want me to lock one in?"
Handles replies and confirms the appointment
"Thursday 6:20pm or 7:10pm both work—want me to lock one in?"
Builds repeat behavior and long-term value
"Great—you're all set for Thursday at 7:10pm ✅"
Builds repeat behavior and long-term value
"Great—you're all set for Thursday at 7:10pm ✅"
Builds repeat behavior and long-term value
"Great—you're all set for Thursday at 7:10pm ✅"
Builds repeat behavior and long-term value
"Great—you're all set for Thursday at 7:10pm ✅"
Builds repeat behavior and long-term value
"Great—you're all set for Thursday at 7:10pm ✅"
FAQ
Questions businesses ask before getting started with Smart Rebooking.
Email automation sends one-way campaigns. Smart Rebooking starts two-way conversations using service timing, customer history, and live availability, then confirms the booking directly.
Email automation sends one-way campaigns. Smart Rebooking starts two-way conversations using service timing, customer history, and live availability, then confirms the booking directly.
Email automation sends one-way campaigns. Smart Rebooking starts two-way conversations using service timing, customer history, and live availability, then confirms the booking directly.
Email automation sends one-way campaigns. Smart Rebooking starts two-way conversations using service timing, customer history, and live availability, then confirms the booking directly.
Email automation sends one-way campaigns. Smart Rebooking starts two-way conversations using service timing, customer history, and live availability, then confirms the booking directly.
No. It works for any appointment or experience-based business with natural repeat behavior: beauty, wellness, entertainment, tours, and more.
No. It works for any appointment or experience-based business with natural repeat behavior: beauty, wellness, entertainment, tours, and more.
No. It works for any appointment or experience-based business with natural repeat behavior: beauty, wellness, entertainment, tours, and more.
No. It works for any appointment or experience-based business with natural repeat behavior: beauty, wellness, entertainment, tours, and more.
No. It works for any appointment or experience-based business with natural repeat behavior: beauty, wellness, entertainment, tours, and more.
Yes. It connects to your booking stack to check availability, offer slots, and confirm rebookings without manual handoffs.
Yes. It connects to your booking stack to check availability, offer slots, and confirm rebookings without manual handoffs.
Yes. It connects to your booking stack to check availability, offer slots, and confirm rebookings without manual handoffs.
Yes. It connects to your booking stack to check availability, offer slots, and confirm rebookings without manual handoffs.
Yes. It connects to your booking stack to check availability, offer slots, and confirm rebookings without manual handoffs.
You define rebooking windows by service, segment, season, or visit type. The agent uses those rules with customer history to trigger outreach at the right moment.
You define rebooking windows by service, segment, season, or visit type. The agent uses those rules with customer history to trigger outreach at the right moment.
You define rebooking windows by service, segment, season, or visit type. The agent uses those rules with customer history to trigger outreach at the right moment.
You define rebooking windows by service, segment, season, or visit type. The agent uses those rules with customer history to trigger outreach at the right moment.
You define rebooking windows by service, segment, season, or visit type. The agent uses those rules with customer history to trigger outreach at the right moment.
The agent handles common questions and booking flows, and can escalate to your team with full conversation context when needed.
The agent handles common questions and booking flows, and can escalate to your team with full conversation context when needed.
The agent handles common questions and booking flows, and can escalate to your team with full conversation context when needed.
The agent handles common questions and booking flows, and can escalate to your team with full conversation context when needed.
The agent handles common questions and booking flows, and can escalate to your team with full conversation context when needed.
Why Smart Rebooking Wins
Growth doesn’t come from first bookings alone. It comes from making repeat bookings easy.
Reach customers when they’re actually due back, not on a fixed campaign schedule.
Reach customers when they’re actually due back, not on a fixed campaign schedule.
Reach customers when they’re actually due back, not on a fixed campaign schedule.
Reach customers when they’re actually due back, not on a fixed campaign schedule.
Reach customers when they’re actually due back, not on a fixed campaign schedule.
Customers rebook in a few messages, without staff follow-up.
Customers rebook in a few messages, without staff follow-up.
Customers rebook in a few messages, without staff follow-up.
Customers rebook in a few messages, without staff follow-up.
Customers rebook in a few messages, without staff follow-up.
More repeat visits improve fill rate, retention, and lifetime value over time.
More repeat visits improve fill rate, retention, and lifetime value over time.
More repeat visits improve fill rate, retention, and lifetime value over time.
More repeat visits improve fill rate, retention, and lifetime value over time.
More repeat visits improve fill rate, retention, and lifetime value over time.
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