Text-To-Book
The fastest booking experience matches how customers already behave. Text-to-Book completes appointments across SMS, web chat, and social—in under 2 minutes, 24/7.
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How Text-to-Book Works
Your booking agent turns every inquiry into a confirmed appointment without anyone on your team touching a keyboard or picking up a phone.
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The moment someone asks about appointments or services—via DM, SMS, or chat—the agent instantly recognizes the request and starts the conversation.
The moment someone asks about appointments or services—via DM, SMS, or chat—the agent instantly recognizes the request and starts the conversation.
The moment someone asks about appointments or services—via DM, SMS, or chat—the agent instantly recognizes the request and starts the conversation.
The moment someone asks about appointments or services—via DM, SMS, or chat—the agent instantly recognizes the request and starts the conversation.
The moment someone asks about appointments or services—via DM, SMS, or chat—the agent instantly recognizes the request and starts the conversation.
No more "here's a calendar link." The agent asks clarifying questions ("Which package?" "Any accessibility needs?"), checks real availability, and offers specific time slots that work.
No more "here's a calendar link." The agent asks clarifying questions ("Which package?" "Any accessibility needs?"), checks real availability, and offers specific time slots that work.
No more "here's a calendar link." The agent asks clarifying questions ("Which package?" "Any accessibility needs?"), checks real availability, and offers specific time slots that work.
No more "here's a calendar link." The agent asks clarifying questions ("Which package?" "Any accessibility needs?"), checks real availability, and offers specific time slots that work.
No more "here's a calendar link." The agent asks clarifying questions ("Which package?" "Any accessibility needs?"), checks real availability, and offers specific time slots that work.
The agent books the appointment in your scheduling system, sends confirmation, updates your CRM, and triggers your marketing automation—all in real-time. No follow-ups needed.
The agent books the appointment in your scheduling system, sends confirmation, updates your CRM, and triggers your marketing automation—all in real-time. No follow-ups needed.
The agent books the appointment in your scheduling system, sends confirmation, updates your CRM, and triggers your marketing automation—all in real-time. No follow-ups needed.
The agent books the appointment in your scheduling system, sends confirmation, updates your CRM, and triggers your marketing automation—all in real-time. No follow-ups needed.
The agent books the appointment in your scheduling system, sends confirmation, updates your CRM, and triggers your marketing automation—all in real-time. No follow-ups needed.
Tools That Connect Seamlessly
Your booking agent connects to your scheduling platform, CRM, and messaging tools—checking availability, booking appointments, updating profiles, and sending confirmations across all your systems.
Roller logo
Roller logo
Roller logo
Roller logo
Roller logo
Zenoti logo
Zenoti logo
Zenoti logo
Zenoti logo
Zenoti logo
Acuity logo
Acuity logo
Acuity logo
Acuity logo
Acuity logo
Gateway
Gateway
Gateway
Gateway
Gateway
Boulevard Logo
Boulevard Logo
Boulevard Logo
Boulevard Logo
Boulevard Logo
What Activates This Agent
Your agent detects booking intent across social, SMS, your website, and more—then responds instantly
"Skip the form, we'll text you to book"—best for service pages where customers have questions forms can't answer.
"Skip the form, we'll text you to book"—best for service pages where customers have questions forms can't answer.
"Skip the form, we'll text you to book"—best for service pages where customers have questions forms can't answer.
"Skip the form, we'll text you to book"—best for service pages where customers have questions forms can't answer.
"Skip the form, we'll text you to book"—best for service pages where customers have questions forms can't answer.
Catches abandoning visitors: "Want us to text you available times?" Completes bookings before they leave.
Catches abandoning visitors: "Want us to text you available times?" Completes bookings before they leave.
Catches abandoning visitors: "Want us to text you available times?" Completes bookings before they leave.
Catches abandoning visitors: "Want us to text you available times?" Completes bookings before they leave.
Catches abandoning visitors: "Want us to text you available times?" Completes bookings before they leave.
Run "DM 'BOOK'" campaigns or click-to-message ads where the conversation confirms the booking end-to-end.
Run "DM 'BOOK'" campaigns or click-to-message ads where the conversation confirms the booking end-to-end.
Run "DM 'BOOK'" campaigns or click-to-message ads where the conversation confirms the booking end-to-end.
Run "DM 'BOOK'" campaigns or click-to-message ads where the conversation confirms the booking end-to-end.
Run "DM 'BOOK'" campaigns or click-to-message ads where the conversation confirms the booking end-to-end.
Automated outreach fills off-peak inventory: "We've got open slots Thu 7-9. Want me to book you in?"
Automated outreach fills off-peak inventory: "We've got open slots Thu 7-9. Want me to book you in?"
Automated outreach fills off-peak inventory: "We've got open slots Thu 7-9. Want me to book you in?"
Automated outreach fills off-peak inventory: "We've got open slots Thu 7-9. Want me to book you in?"
Automated outreach fills off-peak inventory: "We've got open slots Thu 7-9. Want me to book you in?"
Proactive Rebooking Fills Off-Peak Inventory
Agent recognizes it's been 2 months since a customer's last visit and proactively reaches out during a slow Thursday with personalized timing based on their previous bookings. The guest confirms, and the agent books their preferred bay—filling off-peak inventory without any manual outreach.
The result? Off-peak inventory filled automatically. Lapsed customers re-engaged without staff effort. Proactive outreach turns empty slots into revenue
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What Powers Your Appointment Booking Agent
The agent uses your existing systems, business rules, and brand knowledge to handle bookings exactly the way you want—automatically.
What you offer, duration, rules, which services work for which situations
What you offer, duration, rules, which services work for which situations
What you offer, duration, rules, which services work for which situations
What you offer, duration, rules, which services work for which situations
What you offer, duration, rules, which services work for which situations
Real-time availability across locations and staff
Real-time availability across locations and staff
Real-time availability across locations and staff
Real-time availability across locations and staff
Real-time availability across locations and staff
Auto-updates HubSpot, Salesforce, or wherever you store customer data
Auto-updates HubSpot, Salesforce, or wherever you store customer data
Auto-updates HubSpot, Salesforce, or wherever you store customer data
Auto-updates HubSpot, Salesforce, or wherever you store customer data
Auto-updates HubSpot, Salesforce, or wherever you store customer data
Triggers confirmations, reminders, and post-experience follow ups
Triggers confirmations, reminders, and post-experience follow ups
Triggers confirmations, reminders, and post-experience follow ups
Triggers confirmations, reminders, and post-experience follow ups
Triggers confirmations, reminders, and post-experience follow ups
Understands offerings, pricing, requirements, and which staff delivers what
Understands offerings, pricing, requirements, and which staff delivers what
Understands offerings, pricing, requirements, and which staff delivers what
Understands offerings, pricing, requirements, and which staff delivers what
Understands offerings, pricing, requirements, and which staff delivers what
Quick Answers to Accessibility Questions
A parent asks if the harbor tour works for their 6-year-old. The agent knows which routes are kid-friendly, recommends the shorter 2pm option with fewer stairs, and confirms tickets for the family.
The result? Complex questions answered accurately without staff involvement. Builds trust through knowledgeable responses. Family books with confidence.
Automated Results
Once the customer confirms their time slot, the agent completes the entire booking workflow across all your systems. No manual data entry. No forgotten steps.
Locks in the booking with all details and instantly confirms with your customer—via DM, SMS, or email, whatever they prefer.
Locks in the booking with all details and instantly confirms with your customer—via DM, SMS, or email, whatever they prefer.
Locks in the booking with all details and instantly confirms with your customer—via DM, SMS, or email, whatever they prefer.
Locks in the booking with all details and instantly confirms with your customer—via DM, SMS, or email, whatever they prefer.
Locks in the booking with all details and instantly confirms with your customer—via DM, SMS, or email, whatever they prefer.
Updates your CRM, triggers your follow-up sequences, and alerts your team—all without you lifting a finger.
Updates your CRM, triggers your follow-up sequences, and alerts your team—all without you lifting a finger.
Updates your CRM, triggers your follow-up sequences, and alerts your team—all without you lifting a finger.
Updates your CRM, triggers your follow-up sequences, and alerts your team—all without you lifting a finger.
Updates your CRM, triggers your follow-up sequences, and alerts your team—all without you lifting a finger.
Notifies your team with customer details and appointment context, then blocks the time slot to prevent double-bookings.
Notifies your team with customer details and appointment context, then blocks the time slot to prevent double-bookings.
Notifies your team with customer details and appointment context, then blocks the time slot to prevent double-bookings.
Notifies your team with customer details and appointment context, then blocks the time slot to prevent double-bookings.
Notifies your team with customer details and appointment context, then blocks the time slot to prevent double-bookings.
Beyond Booking: The Complete Lifecycle
Every interaction is an opportunity to protect or grow revenue. Text-to-Book autonomously handles the entire appointment journey—not just the initial booking.
Convert initial inquiry into a confirmed appointment in one conversation
"Yep, we have slots Thursday! Let me know if 4pm or 6pm works better and we’ll book it.”
Convert initial inquiry into a confirmed appointment in one conversation
"Yep, we have slots Thursday! Let me know if 4pm or 6pm works better and we’ll book it.”
Convert initial inquiry into a confirmed appointment in one conversation
"Yep, we have slots Thursday! Let me know if 4pm or 6pm works better and we’ll book it.”
Convert initial inquiry into a confirmed appointment in one conversation
"Yep, we have slots Thursday! Let me know if 4pm or 6pm works better and we’ll book it.”
Convert initial inquiry into a confirmed appointment in one conversation
"Yep, we have slots Thursday! Let me know if 4pm or 6pm works better and we’ll book it.”
Handle change requests in 60 seconds vs. 15 minutes of back-and-forth
"Of course we can move your appointment to Friday. Same service + stylist?"
Handle change requests in 60 seconds vs. 15 minutes of back-and-forth
"Of course we can move your appointment to Friday. Same service + stylist?"
Handle change requests in 60 seconds vs. 15 minutes of back-and-forth
"Of course we can move your appointment to Friday. Same service + stylist?"
Handle change requests in 60 seconds vs. 15 minutes of back-and-forth
"Of course we can move your appointment to Friday. Same service + stylist?"
Handle change requests in 60 seconds vs. 15 minutes of back-and-forth
"Of course we can move your appointment to Friday. Same service + stylist?"
Retain bookings at risk before they're lost
"Understand you need to cancel tonigh. Would you like to move it to Sunday instead?"
Retain bookings at risk before they're lost
"Understand you need to cancel tonigh. Would you like to move it to Sunday instead?"
Retain bookings at risk before they're lost
"Understand you need to cancel tonigh. Would you like to move it to Sunday instead?"
Retain bookings at risk before they're lost
"Understand you need to cancel tonigh. Would you like to move it to Sunday instead?"
Retain bookings at risk before they're lost
"Understand you need to cancel tonigh. Would you like to move it to Sunday instead?"
Reduce no-shows without adding team hours
"Quick note: for your facial tomorrow, avoid exfoliating today. Reply YES to confirm."
Reduce no-shows without adding team hours
"Quick note: for your facial tomorrow, avoid exfoliating today. Reply YES to confirm."
Reduce no-shows without adding team hours
"Quick note: for your facial tomorrow, avoid exfoliating today. Reply YES to confirm."
Reduce no-shows without adding team hours
"Quick note: for your facial tomorrow, avoid exfoliating today. Reply YES to confirm."
Reduce no-shows without adding team hours
"Quick note: for your facial tomorrow, avoid exfoliating today. Reply YES to confirm."
Recommend products and prompt for a rebooking or review request
"Hope you loved your cut! Your next trim should be in 6 weeks. Want me to book you now?"
Recommend products and prompt for a rebooking or review request
"Hope you loved your cut! Your next trim should be in 6 weeks. Want me to book you now?"
Recommend products and prompt for a rebooking or review request
"Hope you loved your cut! Your next trim should be in 6 weeks. Want me to book you now?"
Recommend products and prompt for a rebooking or review request
"Hope you loved your cut! Your next trim should be in 6 weeks. Want me to book you now?"
Recommend products and prompt for a rebooking or review request
"Hope you loved your cut! Your next trim should be in 6 weeks. Want me to book you now?"
FAQ
Questions businesses ask before getting started with Text-to-Book.
Traditional chatbots force customers through rigid conversation flows and often end with "a team member will get back to you." Text-to-Book completes the entire booking in the conversation—checking real availability, understanding customer needs, and confirming the appointment with no handoff required. It's conversational commerce, not just conversation.
Traditional chatbots force customers through rigid conversation flows and often end with "a team member will get back to you." Text-to-Book completes the entire booking in the conversation—checking real availability, understanding customer needs, and confirming the appointment with no handoff required. It's conversational commerce, not just conversation.
Traditional chatbots force customers through rigid conversation flows and often end with "a team member will get back to you." Text-to-Book completes the entire booking in the conversation—checking real availability, understanding customer needs, and confirming the appointment with no handoff required. It's conversational commerce, not just conversation.
Traditional chatbots force customers through rigid conversation flows and often end with "a team member will get back to you." Text-to-Book completes the entire booking in the conversation—checking real availability, understanding customer needs, and confirming the appointment with no handoff required. It's conversational commerce, not just conversation.
Traditional chatbots force customers through rigid conversation flows and often end with "a team member will get back to you." Text-to-Book completes the entire booking in the conversation—checking real availability, understanding customer needs, and confirming the appointment with no handoff required. It's conversational commerce, not just conversation.
Text-to-Book works anywhere your customers message you: website chat widgets, SMS/text messages, Instagram DMs, Facebook Messenger, and WhatsApp. Our agents handle all channels with the same intelligence and booking capability.
Text-to-Book works anywhere your customers message you: website chat widgets, SMS/text messages, Instagram DMs, Facebook Messenger, and WhatsApp. Our agents handle all channels with the same intelligence and booking capability.
Text-to-Book works anywhere your customers message you: website chat widgets, SMS/text messages, Instagram DMs, Facebook Messenger, and WhatsApp. Our agents handle all channels with the same intelligence and booking capability.
Text-to-Book works anywhere your customers message you: website chat widgets, SMS/text messages, Instagram DMs, Facebook Messenger, and WhatsApp. Our agents handle all channels with the same intelligence and booking capability.
Text-to-Book works anywhere your customers message you: website chat widgets, SMS/text messages, Instagram DMs, Facebook Messenger, and WhatsApp. Our agents handle all channels with the same intelligence and booking capability.
Yes! Text-to-Book integrates with major scheduling platforms like Acuity, Boulevard, Zenoti, Mindbody, ROLLER, and more. It checks real-time availability, books appointments, and syncs everything back to your system of record automatically.
Yes! Text-to-Book integrates with major scheduling platforms like Acuity, Boulevard, Zenoti, Mindbody, ROLLER, and more. It checks real-time availability, books appointments, and syncs everything back to your system of record automatically.
Yes! Text-to-Book integrates with major scheduling platforms like Acuity, Boulevard, Zenoti, Mindbody, ROLLER, and more. It checks real-time availability, books appointments, and syncs everything back to your system of record automatically.
Yes! Text-to-Book integrates with major scheduling platforms like Acuity, Boulevard, Zenoti, Mindbody, ROLLER, and more. It checks real-time availability, books appointments, and syncs everything back to your system of record automatically.
Yes! Text-to-Book integrates with major scheduling platforms like Acuity, Boulevard, Zenoti, Mindbody, ROLLER, and more. It checks real-time availability, books appointments, and syncs everything back to your system of record automatically.
Most Text-to-Book implementations are live within 2 weeks. We handle the integration with your scheduling platform, configure your booking rules and business logic, train the agent on your services and brand voice, and test across all your channels before launch.
Most Text-to-Book implementations are live within 2 weeks. We handle the integration with your scheduling platform, configure your booking rules and business logic, train the agent on your services and brand voice, and test across all your channels before launch.
Most Text-to-Book implementations are live within 2 weeks. We handle the integration with your scheduling platform, configure your booking rules and business logic, train the agent on your services and brand voice, and test across all your channels before launch.
Most Text-to-Book implementations are live within 2 weeks. We handle the integration with your scheduling platform, configure your booking rules and business logic, train the agent on your services and brand voice, and test across all your channels before launch.
Most Text-to-Book implementations are live within 2 weeks. We handle the integration with your scheduling platform, configure your booking rules and business logic, train the agent on your services and brand voice, and test across all your channels before launch.
The agent is trained to recognize when human expertise is needed and can seamlessly escalate to your team with full conversation context. You set the guardrails for when handoff should occur.
The agent is trained to recognize when human expertise is needed and can seamlessly escalate to your team with full conversation context. You set the guardrails for when handoff should occur.
The agent is trained to recognize when human expertise is needed and can seamlessly escalate to your team with full conversation context. You set the guardrails for when handoff should occur.
The agent is trained to recognize when human expertise is needed and can seamlessly escalate to your team with full conversation context. You set the guardrails for when handoff should occur.
The agent is trained to recognize when human expertise is needed and can seamlessly escalate to your team with full conversation context. You set the guardrails for when handoff should occur.
Why Text-to-Book Wins
The booking businesses winning today aren't the ones with the most traffic—they're the ones converting intent into confirmed revenue the fastest.
Your agent replies in seconds, 24/7—whether inquiries come at 11:47pm or during a campaign surge. While competitors take 48-72 hours to respond because submissions need clarification, you've already confirmed the booking.
Your agent replies in seconds, 24/7—whether inquiries come at 11:47pm or during a campaign surge. While competitors take 48-72 hours to respond because submissions need clarification, you've already confirmed the booking.
Your agent replies in seconds, 24/7—whether inquiries come at 11:47pm or during a campaign surge. While competitors take 48-72 hours to respond because submissions need clarification, you've already confirmed the booking.
Your agent replies in seconds, 24/7—whether inquiries come at 11:47pm or during a campaign surge. While competitors take 48-72 hours to respond because submissions need clarification, you've already confirmed the booking.
Your agent replies in seconds, 24/7—whether inquiries come at 11:47pm or during a campaign surge. While competitors take 48-72 hours to respond because submissions need clarification, you've already confirmed the booking.
Customers get answers and a slot in one natural conversation—no forms, no friction, no drop-off. "Can I bring my 8-year-old?" "Which service is right?" Text-to-Book answers the questions forms can't and completes the booking simultaneously.
Customers get answers and a slot in one natural conversation—no forms, no friction, no drop-off. "Can I bring my 8-year-old?" "Which service is right?" Text-to-Book answers the questions forms can't and completes the booking simultaneously.
Customers get answers and a slot in one natural conversation—no forms, no friction, no drop-off. "Can I bring my 8-year-old?" "Which service is right?" Text-to-Book answers the questions forms can't and completes the booking simultaneously.
Customers get answers and a slot in one natural conversation—no forms, no friction, no drop-off. "Can I bring my 8-year-old?" "Which service is right?" Text-to-Book answers the questions forms can't and completes the booking simultaneously.
Customers get answers and a slot in one natural conversation—no forms, no friction, no drop-off. "Can I bring my 8-year-old?" "Which service is right?" Text-to-Book answers the questions forms can't and completes the booking simultaneously.
Your team focuses on complex inquiries and high-value tasks while the agent handles repetitive booking workflows around the clock. No additional staff needed. No overtime. No missed opportunities when your team is offline.
Your team focuses on complex inquiries and high-value tasks while the agent handles repetitive booking workflows around the clock. No additional staff needed. No overtime. No missed opportunities when your team is offline.
Your team focuses on complex inquiries and high-value tasks while the agent handles repetitive booking workflows around the clock. No additional staff needed. No overtime. No missed opportunities when your team is offline.
Your team focuses on complex inquiries and high-value tasks while the agent handles repetitive booking workflows around the clock. No additional staff needed. No overtime. No missed opportunities when your team is offline.
Your team focuses on complex inquiries and high-value tasks while the agent handles repetitive booking workflows around the clock. No additional staff needed. No overtime. No missed opportunities when your team is offline.
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Our team partners with you to configure your agents, integrate your marketing tools, and unlock the full potential of agentic marketing automation.
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