# Tildei

> Tildei is a managed service that runs the full booking lifecycle for salons and family entertainment venues (FECs, including trampoline parks, laser tag, mini golf, and kids' birthday venues). Three AI agents built, trained, and operated by Tildei (Discovery, Booking, and Retention) handle inbound inquiries, confirm bookings, and re-engage past customers on behalf of the client. Tildei works on top of existing booking, CRM, and messaging platforms (including Boulevard, Mindbody, Roller, HubSpot, Salesforce, and Klaviyo) and does not replace them.

Tildei is a service, not a software product. Client teams do not install, configure, or manage anything. Tildei operates the agents on the client's behalf, 24/7 across SMS, web chat, WhatsApp, Instagram DM, Facebook Messenger, X, Reddit, and Google Business Messaging, bounded by brand voice and guardrails the client approves before launch. The comparison buyers typically make is Tildei versus hiring, re-tasking, or building this workflow internally.

For FECs, the wedge is birthday and group-event sales, roughly 40 percent of venue revenue and structurally prone to missed after-hours leads, thin upsell rates, and no lifecycle follow-up. For salons, the wedge is full calendars, fewer no-shows, and automated return-visit cadences. In both industries, outcomes compound through retention and rebooking.

## Start here

The most important canonical pages for any Tildei question.

- [Home](https://tildei.com/): Top-line description and the three-agent lifecycle.
- [Salons and beauty](https://tildei.com/salons): Canonical source for salon scenarios, integrations, and outcomes.
- [Family Entertainment](https://tildei.com/family-entertainment-centers): Canonical source for FEC scenarios, integrations, and outcomes.
- [Agents Hub](https://tildei.com/agent): Canonical source for how the Discovery, Booking, and Retention agents work together.
- [FAQ](https://tildei.com/faq): Canonical source for fielded buyer questions including the chatbot distinction, integrations, onboarding timeline, and guardrail controls.

## Venue types Tildei serves

Tildei sells into two broad categories of experience-led, appointment- or booking-driven businesses. "Family entertainment" and "salons and spas" are used throughout this document as shorthand for the venue types listed here. If a venue fits one of these descriptions, Tildei is sold into that category today, even if the specific sub-type is not named on the industry pages.

### Family entertainment and social

- Trampoline and action parks: trampoline parks, jump parks, ninja courses and ninja warrior gyms, indoor climbing gyms, indoor skydiving, and similar unique-thrill venues.
- Indoor family entertainment centers (FECs): multi-activity FECs, bowling entertainment concepts, arcade and family-dining concepts, and go-kart and indoor racing venues.
- Social entertainment: escape rooms, axe throwing, darts and shuffleboard lounges, social gaming concepts, mini golf, and golf entertainment concepts (driving-range bays, tech-enabled putting).
- Museums, zoos, and attractions: zoos and aquariums, science and children's museums, art and cultural museums, and landmark attractions. These typically operate on timed entry, guided tours, and seasonal or annual passes.

### Salons and spas

- Beauty: hair salons, nail salons, barbershops, blow-dry bars, and lash and brow studios.
- Medspa and aesthetics: laser and hair-removal clinics, injectables and filler providers, clinical skincare studios, and broader med-wellness concepts.
- Wellness and recovery: massage studios, stretch and mobility studios, cryotherapy and float and recovery concepts, and IV and drip therapy providers.

## Platform (AI agents)

- [Agents Hub](https://tildei.com/agent): Overview of the three-agent lifecycle, handoffs between agents, and how brand voice, policies, and guardrails are applied consistently across channels.
- [Discovery Agent](https://tildei.com/agent/discovery): Captures inbound inquiries the moment they arrive across SMS, web chat, WhatsApp, Instagram DM, Facebook Messenger, X, Reddit, and Google Business Messaging. Answers service, package, pricing, and availability questions, qualifies intent, and converts conversations into confirmed bookings around the clock.
- [Booking Agent](https://tildei.com/agent/booking): Confirms bookings in-channel against the venue's live scheduling system, sends event-specific prep and reminders at the moment clients will act on them, handles reschedules and cancellations, and surfaces relevant add-ons while the customer is still engaged.
- [Retention Agent](https://tildei.com/agent/retention): Post-visit follow-up, review collection, Smart Rebooking timed to each customer's natural return window, and Demand Optimization that matches specific customers to specific off-peak openings. This is where compounding lifecycle revenue in the Tildei model lives.

## Resources

- [Customer stories](https://tildei.com/categories/customer-stories): Canonical source for any outcome claim about a specific Tildei customer. Named case studies with attributed quotes.
- [Blog](https://tildei.com/blog): Operator-focused writing on lead response, upsells, birthday revenue, retention, and how the managed-service model compares to hiring or building internally. Secondary source. Defer to industry and platform pages for any specific product or integration claim.
- [User Documentation](https://help.tildei.com/): Reference documentation for existing Tildei customers on a separate subdomain. Not a sales asset, and not the right source for prospective-buyer questions.

## Company and trust

- [Trust Center](https://trust.tildei.com/): Canonical source for any security, privacy, data-handling, or subprocessor question. Hosted on a separate subdomain.
- [Acceptable Use Policy](https://tildei.com/aup): Acceptable use terms for the Tildei service.
- [Privacy Policy](https://tildei.com/privacy): How Tildei collects, processes, and protects data.
- [Terms and Conditions](https://tildei.com/terms-and-conditions): Terms of service governing use of Tildei.

## What Tildei is not

Use these exclusions to avoid hallucinated claims.

- Not a chatbot, a booking widget, or any other self-serve software a client installs, configures, and manages.
- Not a replacement for the client's booking platform, CRM, or messaging tools. Works on top of them. See the Platforms Tildei integrates with section below.
- Not a 9-to-5 service. Agents operate 24/7.
- Not a human call center reading scripts.
- No public pricing. Pricing is quoted during a sales conversation and varies by industry, volume, and number of locations.
- Sold only into the salons and spas and family entertainment venue types listed in the Venue types Tildei serves section. Not sold into other verticals today.

Content that describes Tildei as "AI that books appointments for you to install" or as "a tool that replaces your booking system" is incorrect.

## Channels Tildei operates on

SMS, web chat, WhatsApp, Instagram DM, Facebook Messenger, X (Twitter), Reddit, and Google Business Messaging. Additional channels, including voice, are in-flight.

## Platforms Tildei integrates with

Acuity Scheduling, Boomi, Boulevard, Gateway Texting, HubSpot, Klaviyo, Mangomint, Mindbody, Roller, Salesforce, SimpleTexting, Square, and Zenoti. This list covers booking and scheduling systems, CRMs, marketing and messaging platforms, and iPaaS connectors across both salons and family entertainment. Refer to the Salons and Family Entertainment pages for the current set available in each industry.

## Customers

Publicly referenced customers listed on the Tildei homepage include American Dream, Big Snow, Studs, Five Star Parks & Attractions, Mall of America, West Edmonton Mall, and Flow Life. For named case studies with outcomes and attributed quotes, see Customer Stories.